Index to Nigerian Newspapers

According to a customer experience survey by the multinational professional services firm KPMG, handling customer complaints remains the biggest weakness for the Nigerian banking sector, primarily due to ongoing technology challenges. While financial technology companies have successfully outpaced traditional commercial banks with fast and high-quality problem resolution, corporate and small and medium-sized enterprise segments showed notable improvements in overall satisfaction over the past year. Furthermore, keeping account information and transactions secure has become the most critical measure of satisfaction across all customer groups, noting the urgent need for traditional banks to innovate and improve their digital services as customer expectations continue to rise amid economic challenges.